Always Here to Help
Professional technical team available 7×24, average response time 15 minutes
Whatever your questions, we're dedicated to serving you
Multiple Contact Methods
Choose the communication channel that suits you best
Online Support
24/7 online, instant response
Average wait time < 1 minute
sales@sixcvm.com (Sales)
support@sixcvm.com (Technical)
Ticket System
Submit ticket for technical support
Average response time < 30 minutes
Phone Support
+86-400-123-4567 (China)
+852-1234-5678 (Hong Kong)
Business Partnership
partnership@sixcvm.com
Dedicated service channel for large customers
Social Media
Twitter / Facebook / GitHub
Follow for latest updates
Global Office Locations
We have offices globally to provide you with localized services
Hong Kong Office
Hong Kong Office
36 Tong Yip Street, Kwun Tong, Kowloon, Hong Kong
Saturday 10:00 AM - 4:00 PM
United States Office
United States Office
Newark, DE 19702, USA
Saturday 10:00 AM - 4:00 PM
Frequently Asked Questions
Quickly find the answers you need
How do I contact pre-sales consultation? +
You can reach our pre-sales team through online chat, email to sales@sixcvm.com, or call our customer service hotline. Our pre-sales consultants will provide professional product consultation and solution recommendations.
What is the technical support response time? +
We provide 24/7 technical support. Online chat average response time is under 1 minute, ticket system average response time is under 30 minutes. Urgent issues are prioritized to ensure your business is not affected.
What language services are supported? +
We provide bilingual services in Chinese and English. Regardless of which language you use, our customer service team can provide you with professional and efficient service support.
How do I submit a ticket? +
After logging into your account, find "Ticket System" in the control panel, click "Submit New Ticket", fill in the problem description and relevant information. Our technical team will process it as soon as possible.
Can I schedule on-site service? +
For enterprise customers, we provide on-site technical support and solution consultation services. Please contact our sales team via email or phone to schedule an appointment, and we will arrange professional engineers to provide on-site service.
Online Message
Fill out the form and we will contact you within 15 minutes
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